Return & Refund Policy

At Emma Tailor Made, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a smooth experience.

Returns & Exchanges

  • We accept returns and exchanges for both defective and non-defective products within 30 days of delivery.
  • Items must be unused, in their original condition, and in the original packaging to be eligible for a return.
  • Returns must be shipped by mail to our designated return address.

How to Initiate a Return

  1. Contact us at support@emmatailormade.com with your order number and reason for return.
  2. Our team will provide you with return instructions, including the return shipping address.
  3. Securely package the item and ship it back to us.
  4. Once received, we will inspect the product and process your refund or exchange.

Refund Process

  • Refunds are processed within 5 business days after we receive and inspect the returned item.
  • The refund will be issued to the original payment method.
  • Shipping costs (if applicable) are non-refundable.
  • We do not charge restocking fees for returns.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 48 hours of delivery.
  • Provide clear photos of the damaged product and packaging.
  • We will arrange for a replacement or issue a full refund at no additional cost.

Non-Returnable Items

  • Customized or personalized items are not eligible for return unless they are defective or damaged.
  • Items that are not in their original condition, used, or missing parts due to customer error may not be accepted for a return.

Exchanges

  • We offer exchanges if you received the wrong item or want to replace it with a different design.
  • To process an exchange, follow the same return steps, and specify the replacement item.

Shipping for Returns

  • Customers are responsible for the return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service to ensure successful delivery.

Contact Us

If you have any questions about our refund and return policy, feel free to reach out:

Thank you for choosing Emma Tailor Made. We appreciate your trust and strive to provide you with the best experience possible.